Effective Date: 11 April 2026
Thank you for shopping with Smartparam. We strive to provide high-quality products and services. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
- Returns are accepted only for damaged, defective, or incorrect products
- You must inform us within 48 hours of delivery with proper proof (photos/videos)
- Products must be unused and in original packaging
2. Non-Returnable Items
- Customized or personalized products are not eligible for return or refund
- Products damaged due to misuse or improper handling are not eligible
3. Return Process
- To request a return, contact us at info@smartparam.com
- Share order details along with images/videos of the issue
- Once approved, we will guide you through the return process
4. Refund Policy
- Refunds are processed only after product inspection and approval
- Refund will be issued to the original payment method
- Processing time: 5–7 business days
5. Replacement Policy
- In case of defective or damaged products, we may offer a replacement instead of refund
- Replacement depends on product availability
6. Shipping Charges
- Return shipping will be borne by us only if the product is defective or incorrect
- Otherwise, return shipping costs are the responsibility of the customer
7. Order Cancellation
- Orders can be cancelled only before processing or production begins
- Customized orders cannot be cancelled once production has started
8. Late or Missing Refunds
- If you haven’t received a refund yet, please check with your bank or payment provider
- If the issue persists, contact us at info@smartparam.com
9. Contact Information
If you have any questions about Returns & Refunds:
Email: info@smartparam.com
Phone: +91 97250 90505
Address: Ahmedabad, Gujarat, India
By placing an order on our website, you agree to this Return & Refund Policy.
